Q1. How satisfied were you with our overall level of service? [PLEASE TICK ONE BOX]
Q2. Did we give you information/advice that was easy to understand? [PLEASE TICK ONE BOX]
Q3. How helpful did you find our staff? [PLEASE TICK ONE BOX]
Q4. How good were we at keeping you up-to-date with progress? [PLEASE TICK ONE BOX]
Q5. How good were we at listening to what you had to say? [PLEASE TICK ONE BOX]
Q6. Did we treat you fairly at all times? [PLEASE TICK ONE BOX]
Q6a. If you believe you were treated unfairly due to e.g. your ethnic background, sex, religion or any other reason please tell us briefly what happened.
Q7. Would you recommend us to someone else if they needed legal help or advice? [PLEASE TICK ONE BOX]
Q7a. Please give your reason(s) for your answer to Q7.
Q8. Do you have any further comments on the service you received, or suggestions that may help us to improve our level of service?
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